Effective Date: 02/07/2025

At Tipsy Nepal, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, mobile app, or services. By using our platform, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

  • Personal Information: Name, phone number, email address, delivery address, and age verification details.
  • Payment Information: Details related to payment methods (we do not store your card/banking details on our servers).
  • Usage Data: Your interactions with our website/app, IP address, browser type, device information, pages visited, and time spent.
  • Location Data: If you allow location access, we may use it to improve delivery accuracy.

2. How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders.
  • Verify your age and identity as per legal requirements.
  • Improve user experience and personalize content.
  • Communicate with you regarding your order, promotions, or updates.
  • Prevent fraud and enhance security.
  • Comply with applicable legal obligations.

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share information with:

  • Trusted third-party service providers (e.g., delivery partners, payment gateways) for operational purposes.
  • Government or legal authorities when required to comply with laws or enforce our policies.
  • Analytics and marketing tools to help us understand user behavior and improve our services.

All third parties are bound to protect your data and use it only for the intended purpose.

4. Data Security

We use industry-standard security measures such as SSL encryption, secure servers, and access controls to protect your personal data. While no method of transmission over the internet is 100% secure, we are committed to safeguarding your information to the best of our ability.

5. Cookies and Tracking Technologies

Our platform uses cookies to enhance user experience, remember user preferences, and analyze traffic. You can choose to disable cookies through your browser settings, but doing so may affect some functionalities of our website.

6. Age Restrictions

Our services are strictly for individuals aged 18 or above, as per Nepalese law. We verify age during registration and/or delivery. If we discover that we have collected data from a minor, we will delete it immediately.

7. Your Rights

You have the right to:

  • Access and review your personal information.
  • Request correction or deletion of inaccurate data.
  • Withdraw consent or request data portability (where applicable).
  • Opt out of promotional communications at any time.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on our website with the updated date.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data, feel free to contact our support team:

Tipsy Nepal
Kulratna Marg, Durbarmarg, Nepal
corporate@tipsynepal.com
(Mon–Fri, 10 AM to 6 PM)